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Cancellation Policy

Union Jacks Hair Professionals requires a deposit to secure bookings. This is non-refundable should you cancel or reschedule inside of 36 hours’ notice of your booked appointment.

 

Deposits for rescheduled appointments will be transferred over to your future booking, cancelled appointments will be refunded immediately (providing within the 36 hr time period).

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Failing to turn up to an appointment will require a 100% upfront payment on any future services you wish to book.

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PLEASE NOTE, if we have not received confirmation of your attendance 24 hrs ahead of your appointment time, we will attempt to reach you via all of your provided communication methods.  If in the unfortunate event we cannot reach you, we will need to cancel the reserved time slot of your appointment.

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We appreciate your support of our small business.

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Change of Service Policy

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At Union Jacks Hair Professionals, your satisfaction is our top priority. To ensure your experience is exceptional and our stylists can deliver their best work, we kindly ask for your understanding regarding changes and cancellations to your appointments.

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Clear Communication for a Smooth Experience:

  • Planned Adjustments: If you wish to modify your service (e.g., haircut only instead of haircut & blow dry, tint instead of foils & tint), please inform us at least 36 hours in advance. This allows us to adjust the schedule and ensure your stylist is fully prepared for your desired service.

  • Unexpected Changes: Life throws curveballs. If you need to cancel entirely, kindly give us at least 36 hours notice. This helps us rebook the slot and avoid last-minute disruptions.

  • Missed Reminders: While we send courtesy reminders, please note that forgetting to respond will be considered a late cancellation and subject to the same policy.
     

Unforeseen Circumstances:

  • Honesty Appreciated: We understand that unforeseen events like illness can arise. If you cannot provide the required notice due to such circumstances, please get in touch ASAP. We'll do our best to accommodate you while maintaining fairness for all clients.
     

Change of Heart:

  • Transparency Matters: While we're always happy to help, please understand that last-minute changes due to a change of mind might impact the service we can offer and may incur an additional charge.
     

Examples:

  • Booking a haircut and blow dry, but on the day deciding you only want the haircut: Please inform us 36 hours in advance. This allows us to adjust the service time and allocate the blow dry slot to another client.

  • Changing your colour choice from foils and tint to just tint: With 36 hours notice, we can ensure your stylist has the necessary colour prepped and ready.

  • Sudden illness requiring cancellation: Reach out as soon as possible. We'll do our best to accommodate while being mindful of other appointments.
     

Remember: Clear communication is essential! By notifying us promptly about changes or cancellations, you help us maintain a smooth-running salon and ensure a positive experience for everyone.

Thank you for your understanding and cooperation.
 

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Privacy Policy


Effective Date: 03/10/2023

Union Jacks Hair Professionals is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

**1. Information We Collect**

We may collect various types of personal information when you visit our website, make an appointment, or contact us. This information may include:

- Name
- Contact information, including phone number [(02) 9057 8633] and email address [info@unionjackshair.com]
- Demographic information such as postcode, preferences, and interests
- Other information relevant to customer surveys and/or offers

**2. How We Use Your Information**

We use the collected information for the following purposes:

- To provide and maintain our services
- To process appointments and transactions
- To respond to your inquiries, comments, or questions
- To improve our products and services
- To send promotional emails about new services, special offers, or other information we think you may find interesting, using the email address you have provided
- For internal record keeping and market research purposes

**3. Security of Your Information**

We are committed to ensuring that your personal information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

**4. Links to Other Websites**

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and such sites are not governed by this privacy statement.

**5. Controlling Your Personal Information**

You may choose to restrict the collection or use of your personal information by contacting us at [insert contact address]. We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

**6. Changes to This Privacy Policy**

We may update our Privacy Policy from time to time. We encourage you to periodically review this page for the latest information on our privacy practices.

If you have any questions or concerns regarding our Privacy Policy, please contact us at:

Union Jacks Hair Professionals  
Phone: (02) 9057 8633  
Email: info@unionjackshair.com  
Website: www.unionjackshair.com

 

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