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  • How does natural colour differ from traditional ones?
    We place our trust in and exclusively utilize the Colour Me range by Kevin Murphy. This product line is renowned for its commitment to natural, environmentally conscious, and sustainable practices, and it proudly holds PETA approval. Featuring gentle, low-irritant ingredients and devoid of harsh chemicals, it prioritizes the well-being of our clients. In the past, many individuals have encountered various forms of irritation while using hair color products, ranging from mild itching to severe allergic reactions, which is far from ideal. However, our chosen color system significantly reduces the likelihood of such adverse reactions. As a precaution, we strongly recommend undergoing a patch test 48 hours prior to your initial visit to our salon. Rest assured, our entire range of products is vegan, cruelty-free, and formulated with natural-based ingredients that are both gentle on the body and exceptionally beneficial for hair health. Your satisfaction, safety, and the well-being of your hair are our top priorities.
  • Can I Book Online?
    Yes, absolutely! One of our team will review your booking to check it is correctly entered into our diary and be in touch if it needs updating/changing. Please ensure you book each service that you require. Colour services DO NOT automatically include a cut or blow dry. If you wish to have these services, they need to be booked too.
  • Should I wash my hair before my colour service?
    We recommend washing your hair 24 hrs prior to your service (never on the day). Please make sure your hair is free of products and/or dirt as this could hinder the success of the service.
  • My hair is really thick/very long. Do you need to know this?
    Yes, please let us know as this ensures we have adequate time booked for your service. If booking online, please select the thick/long hair surcharge.
  • Why do you charge extra for thick/long hair?
    Extra product and time will be necessary to ensure we can complete your service efficiently.
  • Can I bring reference photos to my appointment?
    We absolutely adore reference photos! In today's digital age, with platforms like Instagram and Pinterest at our fingertips, it's easier than ever to discover inspiring looks. However, it's important to keep in mind that these photos serve as references and often cannot be replicated precisely. Various factors can influence the final outcome of colors and haircuts, making each individual's result unique.
  • Do I need a blow dry?
    No, you don’t need to have a blow dry with your service, however we strongly recommend you do; For haircuts, a blow dry allows us to see the shape of the haircut better and personalise it to suit you. For the first time in salon colours we recommend a blow dry as it gives us the chance to see the colour properly, ensuring you are satisfied with the result.
  • Why do you take a deposit and is there a cancellation policy?
    We request a 50% deposit on our services as a financial safety net should an appointment be cancelled last minute, in which we don’t have sufficient time to fill it. Deposits are used to cover our associated business costs and nothing more. However, we do appreciate life happens and do sympathise when situations arise that cannot be helped. With this is mind we have made our policy as minimal as possible. We ask for 24hrs prior to your appointment, in the event you need to cancel or reschedule your appointment. If an appointment is canceled outside of the 24hr window, the previously paid 50% deposit is forfeited. Failure to show up on the day of the appointment will incur a 100% ‘no show’ fee. We truly appreciate your understanding in this matter, our cancellation policy allows the business to continue, maintain talented team members and deliver the best haircare we can.
  • How long will I be in the salon?
    We recommend a consultation before your first appointment, especially if you are having a big change. We offer free consultations in the salon with a stylist. Give us a call or email us to book one today.
  • Will you remind me of my appointment?
    Fresha send out reminder texts and emails 48 hrs days before your appointment. Please confirm your appointment by following the link or give us a call in the salon to reschedule
  • Where do i park ?
    There is a carpark located down the driveway next to Pizza Hut. (Estelle place) Alternative parking can be found 50 m away towards First National Real estate or street parking is available in the surrounding areas.

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