Frequently asked questions

At Union Jacks Hair, we exclusively use the COLOUR.ME range by Kevin Murphy — a brand known for its natural, sustainable, and environmentally conscious approach to hair colour. Proudly PETA-approved, this range is vegan, cruelty-free, and free from harsh chemicals.

Formulated with gentle, low-irritant ingredients, COLOUR.ME is designed to prioritise scalp and hair health while delivering vibrant, long-lasting results. Traditional hair colour can often cause irritation or sensitivity, but our system significantly reduces the risk of adverse reactions.

You can feel confident knowing that your colour is not only kind to your hair and scalp, but also kind to the planet.

Yes, absolutely!

One of our team members will review your booking to ensure everything is correctly entered in our diary. If any changes are needed, we’ll be in touch.

Please make sure to book each service you require. Colour services do not automatically include a cut or blow dry. If you'd like these services, they must be booked separately.

Please wash your hair 24 hours before your appointment. Make sure it's free of any styling products, root touch-up sprays, or excess oil and dirt, as these can affect the results of your service.

Yes, please let us know, as this ensures we have enough time booked for your service. If you're booking online, be sure to select the thick/long hair surcharge option.

To ensure the best results, we’ll be allowing extra time and using additional product during your service.

We love a good reference photo! With Instagram and Pinterest overflowing with inspo, bringing pictures to your appointment is a great way to show us what you love.

Just keep in mind — while reference photos are super helpful, they’re exactly that: a reference. Haircuts and colours are always tailored to you — your hair type, texture, history, and goals. We’ll use your inspo as a guide, but every result will be uniquely yours.

Not necessarily — but we strongly recommend it!

For haircuts, a blow dry helps us see the shape clearly, so we can personalise the cut to suit you perfectly.

For first-time colour appointments, it allows us to properly assess the final colour result and make sure you’re 100% happy before you leave the salon.

We kindly request a 50% deposit on all services. This acts as a financial safeguard for our salon should an appointment be cancelled at the last minute and we’re unable to fill the spot. Please note, deposits are used solely to cover our business costs—nothing more.

We absolutely understand that life happens, and we’ve designed our policy to be as fair and minimal as possible. If you need to cancel or reschedule, we simply ask for at least 36 hours’ notice.

• Cancellations made within 36 hours of the appointment will result in the forfeiture of the 50% deposit.

• Failure to attend your appointment without notice will incur a 100% ‘no show’ fee.

Thank you for your understanding—this policy supports our small business, helps retain our talented team, and ensures we can continue providing you with the best possible haircare experience.

We always recommend a consultation before your first appointment — it’s the best way to chat through your hair goals and make a plan with your stylist.

Book a dedicated 1:1 in-salon consultation for just $30. Give us a call or send us an email to lock in a time!

Our booking software, Phorest, will send reminder texts and emails 48 hours before your appointment. Please confirm your appointment by following the link provided, or contact the salon directly if you need to reschedule.

Our carpark is located down the driveway next to Pizza Hut (Estelle Place). Alternative parking is available just 50m away near First National Real Estate, or you can find street parking in the surrounding area.